AMCCBS VIRTUAL FAQ
For General Technical Support, please send an email to email@example.com.
What is my login information?
You will need to first login to the conference site using the same email and password that you used to register for the conference. Forgot Password? Please email firstname.lastname@example.org.
What works best for viewing the virtual event?
For the best registration and viewing experience, please use Chrome, Edge, or Safari web browsers. Internet Explorer Users may experience difficulties accessing the webinar.
How do I access the sessions and exhibit hall?
Accessing the Sessions
To view the sessions on conference days, please follow the instructions below. You will be able to enter a program approximately 10 minutes prior to the scheduled start time.
1. Go to the Virtual Conference Site: https://courses.accc-cancer.org/AMCCBS2021, and on the left side of the screen enter your email and password into the "Already Registered?" box and click Login.
2. Click the Agenda tab in the navigation menu at the top of your screen to explore the sessions. Choose the appropriate day and session, then click “View Session” to enter.
My schedule changed and I can’t attend live. Can I access content on-demand?
Yes, all content can be viewed on-demand until March 4, 2022. Log in, view the agenda, and pick the day you missed. Sessions that have already occurred will be labeled as “on-demand”.
Is there continuing education credit available?
There is no continuing education credit available for AMCCBS Virtual.
Can I ask questions or make a comment during the educational sessions?
Many speakers will be available during their sessions to answer questions via the chat function.
How do I engage with other virtual attendees?
Moderated networking events enable attendees to connect with like-minded peers and ask questions related to the day's sessions.
I am having audio trouble. How can I fix that?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.
The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
FOR TECHNICAL ISSUES, INCLUDING SLIDES THAT ARE NOT LOADING, PLEASE READ THE FOLLOWING.
Please ensure your organization meets hardware, software, and bandwidth requirements well in advance
Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 184.108.40.206 port 80, 443 (web and audio) 220.127.116.11 port 80, 443 (web and audio) 18.104.22.168 ports 80, 443 (web and audio) 22.214.171.124 ports 80, 443 (web and audio) 126.96.36.199 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wi-Fi is not recommended. The problem with Wi-Fi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
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