How Technology Can Support—Not Replace—the Health Care Workforce

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The oncology community is facing staffing shortages across disciplines and specialties, as well as pressure from organizations and individuals for clinicians to practice at the top of their license and nonclinical staff to work at their highest skill set; that’s where technology can help. Learn about technological advancements in robotics, chatbots, artificial intelligence-assisted clinical decision support tools and care pathways. Examine the use of business intelligence-assisted algorithms that improve operations and reduce costs, and learn more about electronic health records with advanced capabilities that seek to improve the patient experience by allowing clinicians to stay in touch with patients more easily; this also improves the clinician experience by reporting on usage and sharing best practices to reduce charting outside of clinic hours. In the end, technology is meant to automate processes and take over repetitive and time-consuming tasks so that health care workers can focus on direct patient care and the care delivery system, the reasons people chose to enter this field. This session will review case studies on technology solutions that support, not replace, the health care workforce, improving both staff and patient satisfaction.