I CAN'T LOGIN OR VIEW SESSIONS. WHAT DO I DO?
First, make sure you are using Chrome, Firefox, or Microsoft Edge. The system does not work with Internet Explorer. Then, check to verify that you are logged in.
HOW DO I ACCESS THE SESSIONS?
You can access any of the sessions by clicking on the “Agenda” tab and clicking on the event name under "Event Access".
From there, select the part you would like to view. Click on the title and you will see a button to the right of the session title. If the session will begin in the next 15 minutes, the button will say "Early Event Login is Open". If the session has started, it will say "Live Event in Progress". If you do not see one of those buttons, you may need to refresh your screen, especially if you log in more than 15 minutes before the session starts.
I AM HAVING AUDIO TROUBLE. HOW CAN I FIX THAT?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.
FOR TECHNICAL ISSUES, INCLUDING SLIDES THAT ARE NOT LOADING, PLEASE READ THE FOLLOWING.
Please ensure your organization meets hardware, software and bandwidth requirements well in advance
Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11 IP Addresses and Ports to Allow for HTML5: 126.96.36.199 port 80, 443 (web and audio) 188.8.131.52 port 80, 443 (web and audio) 184.108.40.206 ports 80, 443 (web and audio) 220.127.116.11 ports 80, 443 (web and audio) 18.104.22.168 ports 80, 443 (web and audio)
Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
STILL HAVING ISSUES? PLEASE EMAIL REGISTRATION@ACCC-CANCER.ORG AND WE WILL ASSIST YOU.
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